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Our Shipping policy
Last updated: 19 January 2026
Thank you for shopping with us. We proudly offer authentic Nepali handmade and crafted products to customers across Australia. Please read this Shipping Policy carefully to understand how your order is processed and delivered.
1. Order Processing Time
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All orders are processed within 2–4 business days (excluding weekends and public holidays).
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Handmade and crafted items may require additional preparation time due to their artisanal nature.
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Orders placed after 2:00 PM (AEST) will be processed on the next business day.
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During peak seasons, festivals, or promotional periods, processing times may be slightly extended.
2. Shipping Origin
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Products are shipped from Australia and/or Nepal, depending on stock availability.
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Shipping origin does not affect product authenticity or quality.
3. Shipping Destinations
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We currently ship within Australia only.
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We do not deliver to PO Boxes or parcel lockers unless specified at checkout.
4. Shipping Methods & Delivery Time
Estimated delivery times begin after dispatch, not from the order date.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (Australia) | 5–10 business days |
| Express Shipping (Australia) | 2–5 business days |
Delivery times may vary due to courier delays, weather conditions, remote locations, or unforeseen circumstances.
5. Shipping Cost
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Shipping charges are calculated at checkout based on delivery location, parcel weight, and shipping method.
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Free shipping may be offered on orders above $150 AUD or during promotional campaigns.
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Any additional charges arising from re-delivery or address correction will be the responsibility of the customer.
6. Order Tracking
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Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
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Tracking updates may take 24–48 hours to appear in the courier system.
7. Delays & Courier Issues
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While we strive to meet delivery timelines, delays may occur due to courier issues or high shipping volumes.
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We are not responsible for delays caused by circumstances beyond our control.
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If your order is significantly delayed, please contact us at craftkoseli@gmail.com and we will assist you promptly.
8. Incorrect or Incomplete Address
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Please ensure that your shipping address is accurate and complete at checkout.
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We are not responsible for orders delivered to incorrect addresses provided by the customer.
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Additional shipping fees may apply for returned or re-sent orders due to incorrect address details.
9. Damaged or Missing Items
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If your order arrives damaged or with missing items, please notify us within 48 hours of delivery.
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Kindly provide clear photos of the damaged product and packaging to help us resolve the issue quickly.
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Depending on the situation, we may offer a replacement, store credit, or refund.
10. Handmade Product Disclaimer
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Our products are handmade and crafted by skilled Nepali artisans, so slight variations in color, size, or design are natural and part of their uniqueness.
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These variations are not considered defects.
11. Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
📧 Email: craftkoseli@gmail.com
📞 Phone: +61 422 171 402
🌐 Website: https://craftkoseli.myshopify.com/
This Shipping Policy may be updated from time to time without prior notice. Please review it periodically for any changes.
